FAQ's
What is the shipping duration?
Orders will be delivered within 4-10 business days (UK, EU & US orders are usually delivered within 4-7days). Kindly note delivery times may vary during peak seasons like Christmas.
How do I check the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet (Usually within 6 hours). Kindly, reach out to support by submitting your request via "contact us" form or Live chat box. This will be on a best endeavour basis and in the instance where the order has already been processed for shipping, we'll not be able to amend.
Do you accept returns?
RETURNS & EXCHANGES
Yes, we do accept returns subject to fulfilment of the following conditions: - The item must have been sold on our online store - The item shouldn't have been used in any way - The item should have its original packaging with all the tags etc. - The return or exchange request is made within 7 days of delivery. To request for a return, please reach out to support by submitting your request via "contact us" form or via Chat box. A member of our support staff shall respond as soon as possible.
How do I cancel my order?
Orders can only be cancelled within 6 hours of placement! Kindly, reach out to support by submitting your request via "contact us" form or Live chat box.
How do I track the progress of an order?
Once your order has been shipped, you will receive an email and a text notification with details of the order. You can track the shipment by clicking on the link provided in the email.
Can I change my delivery address after I have placed my order?
Kindly contact us within 6 hours of order placement! Kindly, submit your request through the 'contact us' form.
Is it safe to use my credit/debit card at this website?
We use Shopify payments, paypal and other secure third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.
For further information please contact our support staff.